Anger or attack

The person becomes angry and lashes out at you.

Do Not

• Do not counterattack
• Do not become defensive
• Do not get involved in a shouting match

DO …

• Acknowledge the anger and solicit the person’s feedback

• clarify that the review process is about behaviors and results, not about
• character

Example: “It sounds like you’re angry about this process. Can you tell me more about why you’re angry?”

Example: “It sounds like you’re angry about this process. I just want to emphasize that this feedback is not about evluating your value. It is about specific behaviors that have occurred and the consequences of those behaviors. “