Managing Negative Response To Review

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Anger or attack

The person becomes angry and lashes out at you.

Do Not

  • Do not counterattack
  • Do not become defensive
  • Do not get involved in a shouting match

DO …

  • Acknowledge the anger and solicit the person’s feedback

  • clarify that the review process is about behaviors and results, not about
  • character

Example: “It sounds like you’re angry about this process. Can you tell me more about why you’re angry?”

Example: “It sounds like you’re angry about this process. I just want to emphasize that this feedback is not about evluating your value. It is about specific behaviors that have occurred and the consequences of those behaviors. “

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